DUELISTS Returns & refunds
Please read our policy before ordering. Updated 8 October 2026.
Seven-day return requests
Contact us within seven days of collecting your shipment from the RedBox locker to request an eligible return. For change-of-mind returns, cards must be unused and remain in the same condition received.
Who pays return shipping?
For change-of-mind returns, the buyer pays return shipping. If we sent the wrong card or the card materially differs from the written listing, we cover return shipping. Contact us first so we can review the issue and arrange the return.
Please report problems promptly
Please report visible problems within 24 hours of collection where possible, with your order number and clear photos. This is a request for prompt reporting, not a deadline that removes your seven-day return eligibility or applicable consumer rights.
Condition disagreements
We assess card conditions using our own judgment. Collectors may reasonably disagree between nearby grades, such as Lightly Played and Moderately Played. A difference in grading opinion alone does not automatically mean the card was incorrectly described.
How we review a condition issue
If you believe a card materially differs from its listing, send clear front-and-back photos and your order number. We review the actual wear, including any undisclosed creases, bends, tears or other damage, rather than relying only on a condition label. This does not restrict eligible change-of-mind returns or your applicable consumer rights.
Reference images
Listing images identify the card and do not show the physical copy’s condition. A difference from a reference image alone is expected. We assess any mismatch against the written set code, rarity, edition, language and condition.
Requesting a return and refund
Contact us on WhatsApp or email with your order number, the cards concerned and the reason for your request. We will explain the return arrangements. Refunds for accepted returns are processed after we receive and inspect the returned cards. Keep the cards protected while arranging the return. This policy does not limit applicable consumer rights.