DUELISTS Frequently asked questions
Everything you need to know before ordering your next cards.
Cards & conditions
Are the photos of the actual cards?
Listing images are representative reference images, often from TCGplayer. They may show a different edition or condition. Check the listing’s set code, rarity, edition, language and condition rather than relying on the image.
How do I choose a card’s condition?
When multiple conditions are available for the same printing, use the condition selector on the card. Each condition has its own price and available quantity. Our condition grades reflect our personal assessment; see the card condition disclaimer for details.
Can I order more than one copy?
Yes, where stock allows. Choose a quantity before adding to your cart, or adjust it in the cart. The site limits quantities to the available stock.
Ordering & payment
How do I place an order?
Add cards to your cart, review your quantities, select Continue to order and enter your contact details and city. Review the total and submit your order request. Save the private order link shown afterwards.
Does adding a card to my cart reserve it?
No. Cards are reserved only after you successfully submit an order. Availability can change while cards are in your cart.
How do I pay?
After we review and approve your order, we send a Raed invoice link by text message to your phone number. The payment link is also available on your private order page. Review the total and pay by card on the invoice page. No bank transfer is needed. Report payment on your private order page; we verify it in Raed and update your status.
What happens when the payment timer ends?
Pay your Raed invoice and report payment within the 24-hour reservation. Unpaid orders expire and their cards return to stock. Reported payments remain reserved during review. If your invoice link has not arrived or you paid after the order expired, contact us before paying or ordering again.
Can I return my cards?
Contact us within seven days of collecting your RedBox shipment. Change-of-mind returns require unused cards in the same condition received, with return shipping paid by the buyer. We cover return shipping for wrong cards or material listing mismatches. Read the Returns & refunds page linked below for condition reviews and full details.
Can I change or cancel my order?
You can edit or cancel on your private order page before paying. If you already received a Raed invoice, contact us to update or cancel it; do not pay an old invoice after changing your order. The original reservation deadline stays the same. If already paid, contact us for changes.
Shipping & tracking
Will my order be delivered to my door?
No. RedBox shipping is to a pickup locker. You collect your shipment from the RedBox locker; doorstep delivery is not offered.
How much does shipping cost?
RedBox shipping inside Saudi Arabia costs 25 SAR per order. If an active free shipping offer applies, it is included automatically in your order total. Any current offer is displayed on the shop page.
Do you ship outside Saudi Arabia?
No. We ship within Saudi Arabia only, through RedBox pickup lockers. International shipping is not available.
When will my order arrive?
We dispatch orders within 48 hours after confirming payment. Delivery to your RedBox locker takes additional time. The 48-hour window is for dispatch, not arrival.
How can I follow my order?
Open the private order link saved after checkout to see payment review, preparation, shipping and delivery status. Once we add a RedBox tracking number, it appears there. Keep the link private: anyone with it can view your order page.
I lost my order link. What should I do?
Check Recent orders on the shop page using the same browser and device. If it is not there, contact us with your order number and the contact details used for the order.
Help with your order
What if there is a problem with my cards or shipment?
Contact us with your order number, a description of the issue and clear photos where helpful. We’ll review the details with you.
Still have a question?
We’re happy to help. Include your order number if your question is about an order.